FAQs

Frequently Asked Questions (FAQ)

1. What is Bykea Store?
Bykea Store is an online marketplace for mobile phones and electronics, accessible through the Bykea App and at bykea.store. We offer products with flexible 0% markup installment options and convenient delivery.

2. In which cities is Bykea Store’s 0% markup installment service available?
We currently offer our 0% markup installment services in Karachi, Lahore, Rawalpindi, and Islamabad.

3. How does same-day delivery work in Karachi?

  • Cash on Delivery (COD) and Prepayment Orders: For mobile orders, place your order and complete payment before 8 P.M. to qualify for same-day delivery.
  • Installment Orders: If verification and payment are completed before 8 P.M., your mobile will also be delivered the same day.
  • Same-day delivery is available seven days a week, including Sundays.

4. How does same-day delivery work in Lahore, Rawalpindi, and Islamabad?

  • COD and Prepayment Orders: For mobile orders, payment confirmation by 5 P.M. qualifies for same-day delivery.
  • Installment Orders: If verification and payment are completed before 5 P.M., we will deliver the item the same day.

5. What installment plan options are available?
We offer a 2-installment plan with no markup. For mobile purchases, a processing fee of PKR 1000 applies, covering delivery. Fees vary for other categories, such as home electronics.

6. What is required for installment orders?
Customers must make a 50% deposit at the time of verification. Once verified, the item will be delivered on the same day if payment is made before the cutoff time.

7. What payment methods are accepted?
Currently, we accept:

  • Cash on Delivery (COD): A PKR 1000 advance payment is required to confirm the order.
  • Bank Transfer: Payment is transferred directly to our account
  • Cheque: Cheque made out to "Bykea Technologies Pvt Ltd"

8. Where does Bykea Store source its products?
Bykea is a marketplace that procures items from verified vendors after orders are confirmed.